You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number and details. We recommend checking your order status in your account or contacting us to confirm whether your order has entered the shipping process before requesting cancellation.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error.
Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days. The exact timing of the refund depends on your payment provider's policies.
Please note that shipping costs are non-refundable, and you will be responsible for paying your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our mistake.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details and we will investigate the matter.
For bank transfers, additional processing time (typically 3-5 business days) may be required before the refund appears in your account. If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us immediately with your transaction details.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name:
Address: 92 Williams Avenue, Bakersfield, California
E-Mail: [email protected]
Phone: +1661-292-3528
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays.
