At www.vektoe.shop, we take pride in delivering your carefully selected items with efficiency and care. Our team processes orders within 1-2 business days, ensuring your purchase is prepared for shipment promptly. Whether you're updating your wardrobe essentials or adding versatile staples to your collection, we prioritize secure packaging to protect your items during transit. Our logistics partners are chosen for their reliability, guaranteeing your order arrives in pristine condition.

Processing times may vary slightly depending on order volume, but most orders are dispatched within 48 hours of payment confirmation. Once shipped, delivery timelines depend on your location and selected shipping method. Domestic shipments typically arrive within 5-7 business days, while international deliveries may require 10-20 business days. Seasonal peaks or unforeseen carrier delays might occasionally extend these estimates, but we proactively monitor all shipments to minimize disruptions.

We offer transparent shipping options tailored to your needs:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies automatically to orders of $60+ (maximum order value $9,999)

These rates reflect our commitment to balancing affordability with reliable service. During checkout, you'll see real-time shipping calculations based on your cart contents and destination.

Currently, we ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with complex customs regulations may experience restricted service availability. During checkout, our system automatically verifies deliverability to your address. For specific inquiries about your region, please contact our support team before placing your order.

Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and a direct link to monitor your package's journey. Our system also updates your account dashboard with real-time tracking information. If you notice unusual delays (e.g., no movement for 5+ business days), we recommend first checking the carrier's website for detailed updates before contacting us.

While rare, shipping exceptions do occur. If your order hasn't arrived within 5 business days of the estimated delivery date, please email [email protected] with your order number and current tracking status. Our support team will investigate with the carrier and keep you informed throughout the resolution process. For lost packages confirmed by the carrier, we'll promptly arrange replacements or refunds at your discretion.

International customers are responsible for any customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are separate from your order total and are typically collected upon delivery. As policies vary significantly between countries, we encourage checking your local customs office's website for accurate estimates. Unfortunately, we cannot reimburse these charges or declare lower values on packages, as this violates international shipping laws.